FAQ

1. What is an Ebook?
   The term Ebook stands for electronic book. It is basically a book in digital form that can be read on your PC. They come in many formats including PDF, exe and Word.
2. Do I need any special software to read an Ebook?
   Most Ebooks can be read using the default software of your computer. PDF files open in any PDF reader, such as the free Acrobat Reader from www.adobe.com. EPUB files open in any EPUB reader app on your phone, tablet, computer or e-reader. Ebooks in Word format will require Microsoft Word. Many Ebooks come in exe format which can be read on any PC.
   Some purchases, including the complete collection, arrive as ZIP files. You will need extracting software such as 7zip ( free download from www.7zip.org ) to unpack them.
3. What formats do the N9LYA Technical Guides come in?
   Every one of the 17 N9LYA Technical Guides is delivered as both an EPUB and a PDF, so you can read on whatever device you prefer.
4. Will I get an instant download of my purchase?
   Yes. After you have made your payment, you are then redirected to a page where you can download your purchase straight away.
5. Which methods of payment do you accept?
   We accept PayPal and credit card payments through Stripe.
6. Can I get a refund?
   Because these are digital downloads, we do not offer refunds once a product has been downloaded. See our refund policy for details.
7. I cannot download my purchase! What shall I do?
   Simply contact us and we will help you.